Odello + Shopify — every order in one AI-run order desk
If you sell through Shopify, your store is only one of the ways orders reach you. The rest still arrive on WhatsApp, email, and PO PDFs — and someone re-keys all of it. Odello brings every channel into a single order desk: Shopify orders flow in automatically through our pre-built plugin, and the AI handles the messy channels beside them.
How it works
- Connect — install the Odello plugin on your Shopify store. No custom integration project; multiple stores can connect to the same account.
- Orders flow — every Shopify order lands in Odello alongside your WhatsApp, email, and PDF orders, validated against the same price book, stock, and credit rules.
- One clean record — confirmed orders feed your fulfilment flow and your accounting system. Your team handles exceptions, not data entry.
What stays the same
Your Shopify store keeps running exactly as it does today — same storefront, same checkout, same customer experience. Odello sits behind it, consolidating what happens after the order is placed.
Why distributors do this
The gain isn't just the store orders — it's ending the split-brain operation where web orders live in one place and WhatsApp/email orders live in someone's head. One desk, one stock position, one set of rules. Our production clients run this pattern today; see how a Singapore catering business automated 92% of order intake in two months in our case study.
FAQ
Does Odello replace my Shopify store?
No. Shopify remains your storefront and checkout. Odello consolidates order handling after the sale — across Shopify and every other channel your customers use.
Can I connect more than one Shopify store?
Yes. Multiple stores can feed the same Odello account, so a multi-brand operation still runs one order desk.
What about orders that don't come from Shopify?
That's the point — WhatsApp, email, voice notes, and PO PDFs are read by the AI and turned into confirmed orders in the same desk, with anything uncertain routed to a person.
Is this eligible for government grant support in Singapore?
Singapore-registered SMEs may qualify for EDG support of up to 50% on qualifying projects. We prepare and support the application end-to-end — ask us.
How long does setup take?
The Shopify connection itself is quick — plugin install and configuration. A full order-desk rollout typically goes live in weeks, not months.