AI Order Management for Australian Distributors & Wholesalers
AI order intake, WhatsApp and email automation, and operational software for Australian distributors, wholesalers and food businesses. Built to work with the systems you already run.
What eAI does for Australian operators
- Captures orders the way your customers already send them: email, WhatsApp, phone messages, PO PDFs, even photos of handwritten order sheets, and turns them into confirmed sales orders with no manual keying.
- Covers the hours your team cannot. Orders that land at 10pm are processed at 10pm, confirmed back to the customer, and waiting in your system by morning.
- Works alongside Xero and other accounting platforms your finance team already uses, and with NetSuite for larger operations. Your invoicing and records stay where they are.
- No app, no portal, no behaviour change for your customers. The automation happens on your side.
Why Australian businesses look at this differently
At Australian wages, the maths is simple: if your team spends most of the morning reading, keying and confirming orders that arrived overnight, that is a meaningful share of a salary spent on typing. Businesses we work with have cut daily order administration from around ten man-hours to about thirty minutes, with the same team. In Australia that saving compounds faster than anywhere else we operate.
The same applies to coverage. Suppliers, buyers and interstate customers keep different hours, and the business that confirms an order at midnight wins it. An AI order desk does not sleep, does not take leave, and does not answer orders from the beach.
Built for how distribution actually works
eAI was built inside a working food distribution business, not a software lab. It handles the things that make real ordering messy: customers who order in shorthand, prices that vary by customer, stock that needs checking before promising, credit terms that need enforcing, and the one customer who still sends a photo of a handwritten list every Tuesday.
We work with Australian distributors across seafood, food service, industrial supplies, dental and medical products, tyres and automotive, and more. The products change; the order desk problem does not.
Frequently Asked Questions
Does eAI work with Xero?
Yes. eAI runs the order desk in front of Xero. Orders arriving by WhatsApp, email or PDF become clean sales orders, and your finance team's Xero workflow does not change.
Do my customers need to download anything?
No. Your customers keep ordering exactly the way they do today. The AI reads and processes what they send; nothing changes on their side.
We're not a food business. Does it still apply?
Yes. eAI started in food distribution, but the order desk problem is the same whether you move seafood, dental supplies or tyres: multi-channel orders, manual keying, after-hours messages. If your customers send repeat orders in human language, it applies.
What does implementation look like from Australia?
Deployment is remote and typically takes one to two months from signing to the AI taking live orders. Support runs over a dedicated WhatsApp group with our engineering team.
How is pricing structured?
A monthly subscription sized to your order volume, plus a one-time implementation fee scoped to your integrations. We'll give you exact numbers after a 15-minute look at your workflow.